BANKING FAQS

Below are answers to some general banking questions relating to your Btcxglobal account. If you have specific questions regarding depositing or withdrawing funds from your account, please see the deposit or withdrawal sections.
If you have a specific question not covered on this page, please contact us by email, phone or live chat!

Is There A Listing Where I Can View My Pending Withdrawals Or Deposits?

You can view a complete list of your pending withdrawals and deposits under the Pending Requests tab. You can locate this tab by logging in to your account and then navigating to the Banking page where the Pending Requests tab is located.

Where Can I View My Past Banking Transactions?

Btcxglobal catalogues all of your past banking transactions in one place that is easy to view and understand. To view your past transactions simply click on the History tab, located in the Banking page.

Is It Possible To Withdraw My Bonus?

A withdrawal of your bonus is possible only after you have fulfilled the terms and conditions related to the bonus. For further clarification, see the Bonus Terms & Conditions or contact one of our account managers via our Live Chat.

How Are My Banking Transactions Secured?

All transactions are protected with a combination of security systems and firewalls, ensuring that your account and banking details are safe and secure. Our transaction security uses SSL (including both ClickSSL and Thawte) that goes above the industry standard and ensures that your sensitive information is protected when completing transactions with us.

Once I Have Submitted Proof Of Identification, Will I Need To Repeat That Process For Each Transaction?

No, once you have submitted the appropriate documents to complete withdrawals or deposits you will not need to repeat the process.

The documents needed for proof of identification are:

  • Official ID with picture – Passport/ Driver’s License/Official Government ID document (not expired)
  • Proof of address – Bank or Credit Card Statement/ Utility Bill (water, electricity, phone from the last 6 months).
  • If a credit card was used to deposit funds: Credit card front and back showing only the last 4 digits.
  • **Please note that if a trader uses multiple credit cards to deposit funds, the documents listed above will be required for each credit card.

    Customers will be notified by e-mail regarding specific documentation required.

    How Do I Close My Account?

    If you wish to close your account, please contact your account manager or send an email request to: support@btcxglobal.com.